Kaseya
Making Documenting A Dream For IT Professionals
Documentation is often thought of as a dreary task, but it is critical to ensuring an organisation’s mission-critical information like processes and passwords is readily available for key stakeholders. IT Glue, a Kaseya company, is the leading provider of simple and secure IT documentation for professionals around the globe. The solution empowers organisations to document applications, passwords and other IT assets centrally and in a standardized manner. IT Glue stands apart due to its focus on security, productivity and automation, with recent innovations that reduce time waste by over 50%.
Security has always been a top focus at IT Glue, with SOC 2 Type II compliance, secure password management and data and knowledge security mechanisms that allow IT professionals to store sensitive information safely. IT Glue allows technicians to manage access to confidential information with user permissions, single sign-on and multi-factor authentication and recently released an IP Access Control capability that allows IT administrators to specify the IP ranges or individual IPs that can access IT Glue. The company also enhanced its security capabilities with the launch of Vault, its host-proof hosting feature that provides users with total control over the encryption and decryption process for information like passwords and notes.
Nadir Merchant, General Manager, IT Operations Products
Security has always been a top focus at IT Glue, with SOC 2 Type II compliance, secure password management and data and knowledge security mechanisms that allow IT professionals to store sensitive information safely. IT Glue allows technicians to manage access to confidential information with user permissions, single sign-on and multi-factor authentication and recently released an IP Access Control capability that allows IT administrators to specify the IP ranges or individual IPs that can access IT Glue. The company also enhanced its security capabilities with the launch of Vault, its host-proof hosting feature that provides users with total control over the encryption and decryption process for information like passwords and notes.
Nadir Merchant, General Manager, IT Operations ProductsWhen technicians need to move between solutions to find vital information, they waste precious minutes that could be spent on more important tasks. IT Glue allows teams to create up-to-date standard operating procedures (SOPs) and knowledge base articles alongside hardware and software information that ensures critical information can be found in one location. To further enhance productivity, IT Glue introduced a Table of Contents feature that allows technicians to swiftly navigate to a section of a document versus having to scroll through lengthy files.
Because IT professionals will continue to be stretched—especially with the current hybrid work situation—automation is key to ensuring technicians can get more done in less time. IT Glue helps IT professionals automate away many of their most time-consuming manual tasks. Network Glue, one of IT Glue’s solutions, provides automation for network device documentation, Active Directory documentation and network diagrams. Through Network Glue, IT professionals can easily record all devices and Active Directory users in on-prem, cloud and hybrid environments — making it easy for technicians to view and troubleshoot issues. Additionally, IT Glue’s automated documentation capabilities can streamline error-prone manual processes like the tracking of upcoming Domain and SSL expirations.
While documentation solutions have always been important, the Great Resignation has put increased pressure on IT teams to ensure their processes are well-documented. If organisations do not properly save critical information, they risk significant knowledge loss when key employees depart. IT Glue provides organisations with the ability to centralize asset documentation, passwords and processes to ensure teams won’t experience a lapse in productivity due to employee departures. IT Glue also makes it easy to adjust passwords and permissions so there are fewer security concerns with former employees. The company invests heavily in integrations with third parties spanning all areas of IT — from endpoint management to backup—to ensure that technicians have all the information they need in one centralized view. IT Glue's recent integrations include ServiceNow, Office 365, Kaseya VSA and Unitrends backup and disaster recovery solutions.
As IT environments grow in complexity and the job market continues to evolve, documentation will become even more vital. IT Glue provides an easy way for organisations to document and protect important information and maintain productivity in 2022 and beyond.
Because IT professionals will continue to be stretched—especially with the current hybrid work situation—automation is key to ensuring technicians can get more done in less time. IT Glue helps IT professionals automate away many of their most time-consuming manual tasks. Network Glue, one of IT Glue’s solutions, provides automation for network device documentation, Active Directory documentation and network diagrams. Through Network Glue, IT professionals can easily record all devices and Active Directory users in on-prem, cloud and hybrid environments — making it easy for technicians to view and troubleshoot issues. Additionally, IT Glue’s automated documentation capabilities can streamline error-prone manual processes like the tracking of upcoming Domain and SSL expirations.
IT Glue, a Kaseya company, is the leading provider of simple and secure IT documentation for professionals around the globe
While documentation solutions have always been important, the Great Resignation has put increased pressure on IT teams to ensure their processes are well-documented. If organisations do not properly save critical information, they risk significant knowledge loss when key employees depart. IT Glue provides organisations with the ability to centralize asset documentation, passwords and processes to ensure teams won’t experience a lapse in productivity due to employee departures. IT Glue also makes it easy to adjust passwords and permissions so there are fewer security concerns with former employees. The company invests heavily in integrations with third parties spanning all areas of IT — from endpoint management to backup—to ensure that technicians have all the information they need in one centralized view. IT Glue's recent integrations include ServiceNow, Office 365, Kaseya VSA and Unitrends backup and disaster recovery solutions.
As IT environments grow in complexity and the job market continues to evolve, documentation will become even more vital. IT Glue provides an easy way for organisations to document and protect important information and maintain productivity in 2022 and beyond.
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